Charlie & Derek's Dog Treats

Home made healthy dog treats


Terms of use

1. Definitions

1.1 "The Company" means Charlie & Derek’s Dog Treats.

1.2 "Terms" means the terms and conditions.

1.3 "Goods" means any items offered for sale by the Company.

1.4 "Contract" means the acceptance by the Company of an order, placed by a customer and such acceptance shall occur when the Company commences work on an order or when the company agrees to accept the order and communicates this to the customer.

1.5 "Customer" means any company or individual who places an order with the Company for goods.

2. Contracts

2.1 These terms shall apply to every contract.

2.2 The Company may ask for any information it requires to fulfil the contract and there shall be no liability upon the Company for non-performance if the necessary information is not provided.

3. Price

3.1 All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed.

3.2 The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company regarding the goods.

3.3 Postage and Packaging prices are as follows:
Orders up to £30: £3.95.   Orders of £30.01 and above: FREE postage and packaging.

4. Payment

4.1 Goods will only be dispatched to the customer when payment has been made in full.

4.2 Payment can be made online, with a credit or debit card, or by telephone 01625 859146. We accept payments by cheque. Cheque payments should be sent with order and delivery details.

5. Samples

5.1 Should the Company present a customer with a sample, this will not constitute a sale by sample.

6. Delivery

6.1 Delivery shall be made to the customer. The Company must be informed of alternative delivery instructions.

6.2 The Company will not accept any liability for late delivery of the goods.

6.3 The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.

6.4 All risks shall pass to the consumer upon delivery.

6.5 All delivery costs if applicable will be paid by the customer to the Company before dispatch will take place.

7. Warranty

7.1 The Company warrants that the goods will be free from defects at the time of dispatch.

7.2 The customer must notify the Company of any defects within 24 hours of delivery and the Company must be given a reasonable opportunity to view the goods.

8. Force Majeure

8.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.

8.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.

9. Returns policy

9.1 Items are exchangeable for alternative products within 7 days of receipt as long as they are in an unused re-saleable condition and in their original packaging. The customer will be liable for return postage for the product to the Company and in the case of exchange of product being requested by the customer, the customer is liable for any additional postage costs. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customer’s account minus any postage costs incurred by the Company. Refunds will not be issued until goods are received back in a re-saleable condition. Customers are advised to obtain a 'certificate of postage' from the Royal Mail on returning any items. The Company accepts no liability for goods lost in transit back to our premises. Exceptions are manufacturing product fault as set out in 7.1.

9.2 Customers have a 7 day 'cooling off' period as per Distance Selling Regulations. However, cost for postage incurred by the Company is not subject to refund if a customer chooses to exercise their consumer rights.

Address for returns is Charlie & Derek’s Dog Treats, 29 Heron Drive, Poynton, Stockport, Cheshire, SK12 1QR

10. General

10.1 Laws of England and Wales will govern any contract.